Privacy Policy of Abbey Mobile Physio

Our contact details

Name: Benjamin Shum

Address: Abingdon, Oxfordshire

Phone Number: 07474 328 350

The type of personal information we collect

We receive, collect, and store any information you enter on our website or provide us in any other way. You way submit this information to us when you:

Complete a contact for
Subscribe to our emails

We collect personally identifiable information (including name, email address, telephone number). In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How we get the personal information and why we have it

When you conduct a transaction on our website (such as those listed above, as part of the process, we collect personal information you give us such as your name, address and email address.

We use the information that you have given for then following purposes:

To provide you with and operate our services
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services
To comply with any applicable laws and regulations

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

a) Your consent. You are able to remove your consent at any time. You can do this by contacting Abbey Mobile Physio (07474 328 350 or ben@abbeymobilephysio.co.uk)

b) We have a contractual obligation.

Cookies

Cookies are small, often encrypted text files, located in browser directories. You can learn more about cookies at allaboutcookies.org/. We may use analytics cookies to collect and store your information in order to enhance the user experience, optimise the performance of our website, save options chosen by visitors, and collect information about how our website is being used.

The following links explain how to access cookie settings in various browsers:

We use the following cookies on our website:

How we store your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How we communicate with site visitors

We may contact you to enforce any agreement we may have with you, resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Abbey Mobile Physio (07474 328 350 or ben@abbeymobilephysio.co.uk) if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at ben@abbeymobilephysio.co.uk or 07474 328 350.

Cancellation Policy of Abbey Mobile Physio

If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours’ notice. To cancel your appointment, please call us on 07474 328 350 and if there is no answer, please leave a message stating your name and cancellation. Alternatively, you can send an email to info@abbeymobilephysio.co.uk.

Late cancellation charges

The minimum cancellation period for appointments is 24 hours. If you cancel less than 24 hours before your appointment the full charge for the appointment will be levied in accordance with our cancellation policy. The full charge equates to what you would be charged if the appointment were to have happened, meaning it includes both the cost of the appointment plus the cost of any additional mileage.

Why do we ask patients to levy the full treatment cost?

Because someone else could have been treated during that appointment time. Many physiotherapists operate with regular waiting lists and late cancellations mean doubly wasted time and patients enduring discomfort and pain unnecessary.

In addition to this, as home physiotherapists, our schedule includes travel time so if there is a late cancellation, our time is blocked off where we could see someone else.

Will the insurance company pay for this?

Insurance companies do not pay cancellation charges. We ask ALL patients to settle their own account for these charges.

Our Rights to Cancel and Applicable Refund

We may need to amend or cancel your appointment, even after this has been confirmed, due to circumstances beyond our control. We will contact you as soon as possible if this happens.

If one of our physiotherapists or trainers has to cancel an appointment, we will endeavour to find an alternative physiotherapist or trainer.

Unpaid Accounts

Debts which remain outstanding for 2 months after the appointment date will be passed to a debt collector and any costs incurred must be met by the patients. A 40% surcharge will be added to the outstanding debt to cover administrative costs.